Return & Exchange

After having already checked the shopping cart, you need to enter the buyer’s information, delivery address details in the form completely and check such details again before making payment. The Company will consider that the purchase order is completed only after the credit card payment has been pre-authorized by the bank. You will receive an order confirmation email every time of successful payment. Also, the approved order will enter the next delivery process.
*Products ordered through the website www.somuti.com will be delivered within Thailand only.

Delivery will be processed within 2-4 business days in Bangkok metropolitan area and its nearby provinces, and 3-7 business days for other areas by counting the next business day after your receipt of email as the first day of processing.
*Delivery every Monday – Friday except holidays and public holidays
*Free delivery within Thailand when purchasing products from 2,000 baht or more

If you have any questions, please contact the Customer Service by notifying the order number and problem via email customer@somuti.com or LINE Official Account: @somuti.official

Upon successful payment, you will not be able to cancel that purchase order. Please check product details and net payment amount before making every payment. In case of product defect due to manufacturing, please consult the product return and replacement policy.
*Purchase order may be cancelled owing to incomplete payment.

We sincerely hope that you will be satisfied with Somuti products you ordered. If you encounter problems of the products due to defects in the production process, incomplete or incorrect delivery according to the receipt or delivery note, please notify the Customer Service within 15 (fifteen) days from the successful order date. The Company will send a new replacement product to you within 7 (seven) business days from the date of receiving the returned product from you.

The Company reserves the right to replace, return the product and delivery costs. You shall be responsible for delivery costs yourself in the following cases.

The Website is pleased to hear your recommendations or opinions concerning these terms and conditions which shall lead to the improvement of the services rendered by the Company. Please contact us through the email address: customer@somuti.com.